FAQ

1. How do I rent a powerbank?


1) Download GET LIT app 2) Choose payment method 3) Scan QR code on the charging station and pick up your powerbank




2. How do i find a nearby GET LIT location?


You can always see in our app where nearest location is in the map. You can also see the list of locations closest to you, and how many available powerbanks they have




3. How do I use the powerbank?


1) Take your powerbank 2) Choose your cable and connect to your device 3) Press on "On" button in the left side to turn it on The Powerbank lights at the end surface when its turned on and charges




4. How do I turn off the powerbank?


It turns off automatically, if its not connected to a device. You can also turn it off manually by holding the "off" button in for 2 secs.




5. How do i return the powerbank?


1) Put back the cables into its place

2) Insert the powerbank into the empty slot in the charging station.

3) A robot voice confirms "RENT SUCCES"

4) You will receive an order confirmation in the app.

If you didnt receive an order confirmation, you can find it in "History" in the app menu.

The powerbanks can be returnered in any GET LIT station

Which means you can bring it with you On-the-go, and return it on other destinations

Huge time saver :)




6. How much does it cost?


With Pay-As-You-Go yull only pay for the time you have it 0,25 kr. / minute 50 kr / 24 hours 300 kr for lost powerbanks We have set a max of 50 kr per 24 timer if you forgot to return it, then you can return it the next day If the powerbank has not been returned after 6 days a total of 300 dkk is deducted, and you can then keep it. The system reports it as the powerbank has been lost and not returned!




7. How do I pay?


Payment methods is chosen in the app. Your payment deducts automatically when the powerbank is returned to charging station.

You can easily chose MobilePay or payment card




8. Can I pay with cash?


No cash

To ensure safe payment, payments can only be done in Get Lit app with MobilePay or payment card.




9. How long time does it take to get a full charge?


Its Fast Charge!

But time depends on how much battery you have on your phone, and if youre using the phone while you charge as well

Get Lit powerbanks charges 10-13 % ekstra power in 10 minutes.

For about 7 kr. to 15 kr. then youre ready to go

Cheap, right?? 😃




10. Can I charge more devices in the same time?


Yes you can !

But it will be slow 😊




11. Can I charge other devices?


Yes you can!

It has built in MicroUSB, USB-C og Lightning cables to charge any device your need, like earphones, headsets, smart watches etc.

So cool ! 😍




12. What type of powerbank is it?


Fast Charge!

5000mAh 3,7V 18,5Wh

Input: DC 5V = 2A

Output: DC 5V = 2,1A

They charge 10-13% more power in 10 minutes




13. How do I check the capacity in the powerbank?


The light in the end shows how much power it has left.

Total 4 lighting dots, which reduces to 3, 2, 1 dots after use.

The charging station only pops out powerbanks with enough power in. You won't get empty powerbanks.

If the powerbank runs out of battery, you can return it and scan a new one. Then you'll get a fresh fully charged powerbank immediately :)

Pretty cool!




14. What happens if i dont return the powerbank?


Your payment card will be charged 0.25 Kr per minute until the powerbank is returned to a station.

There's a maximum of 50 kr per 24 timer

If the powerbank is not returned after 6 days, 300 Dkk will be deducted. The rental will stop automatically in our system and report it as a lost powerbank that has not been returned.

You can keep the powerbank if you still have it. But the goal is to keep the powerbanks in the sustainable ecosystem, please return them as you can :)




15. What if I lose the powerbank?


You can chat with our hotline in the app and report the powerbank being lost.

We will stop the rental and deduct 300 dkk for the lost item.

It usually happens after a good party :D




16. The powerbank doesn't work?


1) Press the "ON" button on left side.

2) Or put it back to station and scan a new one




17. I cant return the powerbank? It wont go in to the charging station


Try insert it the right way

The cables must be put in place, and insert after




18. ​What if theres no available returning slots in my location?


In the app "list" function you can always check availability on each location




19. How do I contact hotline?


The chat in Get Lit app is open every day , 7 days 08 - 22 pm